Refund Policy for Refurbished Electronics
At our refurbished electronic store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward refund policy.
Eligibility for Refunds
- Return Period: Items must be returned within 30 days from the delivery date.
- Condition: The product must be in the same condition as received, with no physical damage or alterations, and include all original accessories, packaging, and receipts.
- Non-Refundable Items: Certain items, such as software, gift cards, or clearance items, may not qualify for refunds.
Refund Process
- Initiating a Return: Contact our customer support through our mail ID to request a return authorization.
- Inspection: Once we receive the returned item, our team will inspect it to verify its condition.
- Approval: If approved, the refund will be processed to your original payment method within 5 – 7 days.
Shipping and Restocking Fees
- Refunds exclude original shipping costs unless the return is due to a fault on our part.
- A percentage of the restocking fee may apply for non-defective returns.
Defective or Incorrect Items
- If you receive a defective or incorrect product, contact us immediately. We’ll arrange a replacement or a full refund, including shipping costs, at no additional charge.
Cancellations
- Orders can be canceled before they are shipped for a full refund. Once shipped, the return policy applies.
Contact Us
For further assistance, reach out to our support team at Soulipa through the mail ID provided on the website.
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